SHIPPING
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email.
Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.
Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center.
Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for the status to update.
A shipping confirmation is emailed to you as soon as your order has been shipped. This allows you to track the status of your shipment.
WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?
This is normal. The tracking information normally lags behind the true status of your package.
If it hasn't updated in over 2 weeks, please contact supporthello@shopjunebox.com.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT.
We know how important your order is! June Box provides our customers with the option to track their packages.
If the tracking information states that your items have been delivered, but you have not received it, please check around your neighborhood in case another home received it by mistake.
Speak with family, roommates, etc. in the event they received it on your behalf.
The package may also have been left with property managers, or at the apartment office.
We will always do our best to assist you, but June Bo does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
DO YOU SHIP INTERNATIONALLY?
At this time, all June Box products are only offered in the US. However, we look forward to expanding into other countries in the near future.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us.
After we ship your order, we also send a shipping confirmation email to the email you provided us.
Please be sure to check your spam/junk folder for the emails.
ORDER
HOW SOON WILL I GET MY PACKAGE?
Shipping times vary by state, but it normally takes about 5 to 10 business days for your item to arrive.
TAXES & DUTIES?
Taxes are the responsibility of the recipient and will not be covered by us here at June Box.
WHAT PAYMENT METHODS ARE ACCEPTED?
Accepted Payments:
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- DISCOVER
- SHOP PAY
- APPLE PAY
- GOOGLE PAY
- 100% Payment Secure
HOW SECURE IS MY PERSONAL INFORMATION?
June Box adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.
Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.
RETURNS
HOW DO I RETURN AN ITEM?
At this time, June Box does not offer refunds, returns or exchanges unless the item you have received is damaged. If you receive a defective item, please contact us hello@shopjunebox.com with details of the product and the damages. One of our customer service team members will contact you with further instructions.
All claims must be submitted within the first 7 days of receiving your order. Customers are responsible for return shipping costs. Shipping and handling fees paid on the original purchases are non-refundable.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us.
After we ship your order, we also send a shipping confirmation email to the email you provided us.
Please be sure to check your spam/junk folder for the emails.